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Benefits of working with an ISO 9001 tile supplier

ISO 9001:2015 is aninternationally recognised as the world’s leading quality management standard and has been implemented by over one million organizations in over 170 countries globally. This means that the management and all departments in the organisation is committed to delivering products and services that caters to customers needs.

As a customer first organisation, Heritage Ceramics is proud to announce that we have been awarded the ISO 9001:2015. And with this, it gives our valued customers and partners the quality assurance in the areas of Service, Products and Processes.

Services
We provide regular training to ensure our team is aware of the latest updates. Our team is professional and timely responses to ensure your needs are addressed.

Products
We stay updated on the latest trends. All our products meet the necessary statutory and regulatory requirements. We have strong relationships with our suppliers ensure products delivered are of highest standards. Suppliers we use also meet our stringent quality criteria.

Processes
We have fully automated our supply chain and customer relationship management system to ensure all orders are monitored and delivered on time. Our processes are constantly being reviewed and fine tuned. With these internal processes in place, our team is efficient and productive to ensure a smooth transaction.

Quality Management System (QMS)
Working together as a team, we strive for continual improvement in the effectiveness of our QMS. This includes yearly audits, customer satisfaction surveys and performing of quality control for every production batch and pre-shipment inspection prior to every batch of shipment.

Production Controls
We have a strong and proven operating procedure where we ensure that our production control process is properly managed from batch ordering, production monitoring, quality control, inventory management to final release of products to our end customer.